AUTOHAUS
Booking & Payment Terms
Lumos Black Friday 2026 · 11 November 2026
1. The agreement
These terms apply to the Autohaus Lumos Black Friday 2026 sale for Holden and Ford existing-seat retrim packages. The supplier is the business identified on your order confirmation or tax invoice. Your order record, agreed specification and these terms form your booking agreement.
2. Your allocation purchase
The $500 booking deposit purchases your promotional package allocation and the agreed sale-price lock for your nominated vehicle and seating configuration. The deposit is credited in full towards your package; it is not an extra charge on top of the advertised package price. A workshop installation date is arranged separately with our team. Our no-change-of-mind policy and the mandatory legal protections in section 9 apply to this purchase.
3. Package and staged payments
The base retrim package is $4,125 including GST ($3,750 + GST) for a ute, or $4,895 including GST ($4,450 + GST) for a sedan or wagon. Your $500 booking deposit is credited against that total. After design approval, any materials payment and the remaining balance are confirmed in your written order. Optional upgrades are additional, separately agreed in writing, with payment arrangements confirmed in your order.
Afterpay is available for eligible $500 booking deposits as four payments of $125, subject to approval and the provider’s terms. The amount and tax treatment on your agreed order or invoice apply; resolve any discrepancy before paying.
4. Twelve-month price lock
Your price lock runs for 12 months from the date your initial booking payment is successfully received. Arrange and complete installation within that period, subject to workshop availability. Contact us early to agree a date. If you request installation in time and we cannot provide a suitable date within that period, we will offer a reasonable extension at the locked price or any remedy required by law. We will confirm any other extension in writing.
5. Retrimming service and agreed scope
This is a drive-in, drive-out retrimming service for your existing seats, not replacement seat assemblies. Base prices cover the agreed Tier 1 retrim scope: your existing front seats, matching rear seats where fitted, door trim and console lid, with a choice of four Tier 1 interior colours and Tier 1 stitch colour. Optional materials, stitching, quilting, logos, foams, steering wheel retrimming and other upgrades are quoted and agreed separately. Only the scope and price agreed in writing apply. Later variations require approval. Style photographs may show optional upgrades.
The Lumos Black Friday offer includes a free Stage 2 Ambiance Kit valued at $1,995, supplied and installed at our workshop with your trim booking. It includes doors, dash and footwell lighting, addressable RGB, Bluetooth app control and custom programs.
6. No change-of-mind refunds
Autohaus does not offer change-of-mind refunds. This applies to your $500 allocation purchase, approved materials payments and custom order. The reasons and limits in sections 6A-6C form part of this policy. Before custom production is committed, an eligible allocation may be transferred under sections 10-13. This policy is subject to section 9 and cannot exclude rights required by law.
7. Design approval commits your order
We confirm your vehicle fitment, design, colours, stitching, materials and agreed price in writing. Your written design approval and the agreed materials payment authorise us to order or allocate materials and begin the approved custom work. If you paid in full upfront, written design approval authorises that commitment. Do not approve until you are satisfied with the specification. Later changes require our written agreement and may involve additional cost or delay.
8. Handcrafted for your approved design
Once materials are committed or manufacture begins, your order is made specifically to your approved design. Custom materials, cut panels and completed upholstery cannot be treated as ordinary stock or returned for resale. We do not accept a change-of-mind return, cancellation or buy-back of that custom order. The agreed order remains binding, including lawful payment obligations. We will keep records of design approval, materials committed and work completed. A change-of-mind request does not stop an order unless we agree in writing or the law requires it.
9. Mandatory legal protections
Nothing in this document excludes Australian Consumer Law guarantees or any refund, repair, replacement, cancellation or other remedy required by law. Any cancellation charge or retained payment must be lawful and must not be an unfair term or penalty; where assessed by loss, it must account for costs saved and recoveries, without double recovery. If we cannot supply the agreed order, the remedies required by law apply. If the arrangement legally qualifies as a lay-by, statutory cancellation and refund rules take priority. These are mandatory legal protections, not a voluntary change-of-mind refund offer.
Questions, changes and transfers
Contact [email protected] with your order reference before requesting a design change, transfer or cancellation. We will confirm the order stage and any permitted arrangement in writing. Keep your approved design, order confirmation and payment records.
6A. Personal reasons and changed circumstances
Subject to section 9, we do not provide discretionary refunds solely for any of the following reasons:
- Changing your mind.
- Buyer's remorse, or deciding you no longer want or need the item or service.
- Financial hardship or difficult personal or economic circumstances.
- Finding the product or service cheaper elsewhere.
- Disliking the colour, style, size or another non-defect personal preference after purchase, where what we supply matches the approved specification and meets the applicable consumer guarantees.
- Not using, or no longer needing, the purchase.
6B. Customer-caused damage, disclosed issues and ordinary wear
A refund is not provided solely for:
- Damage or a problem caused by the customer's misuse, mishandling or failure to follow reasonable care or use instructions. This applies only to the damage or problem caused by that conduct.
- A specific issue clearly disclosed to, or known by, the customer before purchase, to the extent the law permits. This does not exclude a claim about a different or undisclosed problem.
- Normal wear and tear consistent with ordinary use over a reasonable period. Premature failure, a defect or a failure to meet legally required durability is not treated as normal wear and tear.
6C. Limits of these exclusions
These exclusions do not remove any Australian Consumer Law guarantee, other mandatory cancellation right, or remedy required by law. They do not exclude a claim because goods or services fail to match the agreed description, sample, specification or a purpose covered by a consumer guarantee. The allocation purchase and custom nature of an order do not override those rights. Any retained payment or cancellation charge remains subject to section 9. An eligible transfer is governed by sections 10-13; it is not a refund from Autohaus.
10. Transfer before custom production
Before materials are committed or manufacture begins, an allocation may be transferred or privately resold for the same vehicle make, model and seating configuration, subject to fitment verification and our written confirmation. For example, a Holden Commodore VE sedan allocation can transfer only to the same make, model and seating configuration; it cannot be transferred to a Ford or automatically changed into a Holden Commodore VE ute package. A transfer is not a refund from Autohaus.
11. Model year and fitment
The receiving vehicle must suit the retrim package, existing seats, seating arrangement and approved work. A different model year or variant requires a fitment check. If the requested vehicle creates additional work, a different specification or additional cost, we will explain that and obtain approval before proceeding. An incompatible vehicle requires a separate quote; the original sale price does not automatically carry across.
12. How to transfer
Before money or the allocation changes hands, contact [email protected] with the booking reference, current booking holder, proposed new holder and the receiving vehicle make, model, year and seating configuration. The current holder must authorise the transfer and the new holder must accept these terms. We will verify the details and confirm the transfer in writing. Approval will not be unreasonably withheld where the stated conditions are met.
13. Existing design and expiry stay with the order
An eligible confirmed transfer carries recorded payments and the agreed package to the new holder. It does not reset the original 12-month price-lock period. Once materials are committed or manufacture begins, there is no automatic right to transfer or replace the approved design. Any transfer we agree at that stage must preserve compatible fitment, the existing custom specification, committed work and outstanding obligations. A different design or vehicle requires a separately approved variation; we are not required to remake the original order at no charge.
Private resale arrangements
Any private resale price or payment between booking holders is their own arrangement. Autohaus does not act as a resale marketplace or guarantee that an allocation can be sold. Do not represent a transfer as confirmed until we have provided written confirmation. Statutory rights that apply to the underlying supply remain unaffected.
14. Vehicle details and design approval
Provide accurate vehicle model, year and seating details. We will confirm compatibility and the agreed design before installation or custom manufacture. Keep a copy of the written specification. A later change to colours, stitching, materials, upgrades or vehicle can affect cost and timing; any variation must be agreed in writing.
15. Appointments and the balance
Workshop dates are arranged with our team and are subject to availability. Contact us promptly if you need to reschedule. We will discuss a reasonable alternative within the price-lock period. The unpaid package balance is due before installation unless a different payment arrangement is agreed in writing. The deposit is always credited to the agreed package total.
16. Expiry and delays
Contact us before the 12-month price-lock period ends if you need to arrange installation or request an eligible transfer. Any extension or later price must be agreed in writing. Delaying installation or failing to collect does not create a change-of-mind refund entitlement or reverse approved custom work. Any termination, retained payment or other remedy remains subject to section 9 and applicable law.
17. Payment providers and warranty
Afterpay and other available payment providers determine approval, limits, instalments, fees and repayment obligations under their own terms. A cancellation request to Autohaus does not itself cancel your provider agreement; any approved refund is processed through the appropriate payment channel. Any separate written Autohaus warranty applies alongside, and does not replace or limit, your Australian Consumer Law rights.
18. Questions and resolving concerns
Contact [email protected] and quote your order reference. We will try to resolve concerns directly. You may also contact your state or territory consumer protection agency or seek independent advice. Nothing in these terms prevents you from using a regulator, tribunal, court or a lawful payment dispute process.
Your acknowledgement
These terms apply to new orders accepting this version; they do not retrospectively change an earlier agreement without consent or a legal requirement. Please read these terms before making payment, including the allocation purchase, no-change-of-mind policy, mandatory legal protections and custom-work commitment after design approval. Save this document and your order confirmation. Contact [email protected] before paying if you have questions.
